IT Support
dinfahm@gmail.com | +62 821-3350-0670 | Demak, Indonesia
IT Support – Bank BRI A professional IT Support specialist with extensive experience in supporting technology infrastructure within the banking sector. Skilled in troubleshooting hardware and software issues, network management, and maintaining internal banking systems. Possesses a strong understanding of information security, data backup procedures, and daily operational support, including ATM services and digital banking. Focused on quick solutions, precision work, and reliable service for all system users..
Provide daily technical support and troubleshooting for hardware and software issues across various banking systems, ensuring minimal downtime and seamless operations for all bank departments. Manage and monitor network infrastructure (LAN/WAN) to ensure optimal connectivity and performance across all branches and ATMs. Oversee the security of banking systems by implementing and maintaining robust access management protocols, data encryption, and regular security audits. Support the operation and maintenance of ATM networks and core banking systems, ensuring smooth transactions and user experience. Execute regular data backup procedures and recovery operations, safeguarding critical banking data and ensuring compliance with industry standards. Offer IT helpdesk support to staff and customers, providing rapid solutions to technical problems and inquiries. Collaborate with other departments to identify and address technology needs, contributing to ongoing system improvements and upgrades.